So, you receive your brand new smart phone with all of the bells and whistles. You have read the feature list and you are ready to jump in with both feet. It’s time to say goodbye to your old phone. You back up your information and wait for the information to import over to your brand new squeaky clean device. After all, you did pay a great deal for it, so you do have great cause for excitement and anticipation. As you begin to become familiar with your device, everything seems well. You are grinning from ear to ear. Then one day, all seems to cease to function correctly and your world comes crashing down. Your screen starts to bug out and you begin to wonder if it’s you or the phone you just purchased. So, you try everything to see what could have possibly gone wrong. When you have tried all your options, by resetting the phone and following the online manuals, that dreaded day approaches when you have no other choice but to pick up the phone and make the call to technical support, only to hear them say that there is nothing wrong with your phone and there are no known issues. So, you hang up. Within the next couple of weeks, forums pop up online, and low and behold, you must not be the only one.
The description depicts the situation that is now happening with the Apple iPhone6. It has been termed the “Touch Disease”. It is a problem that took Apple over 6 months to acknowledge and issue a fix for. What is the fix for affected users? You guessed it! Either buy a new iPhone or conduct a device replacement. The only problem is that the replacements are refurbished. This means that you may just be turning in your problem phone for one that has the same exact problem. Imagine that!
What exactly is the “Touch Disease”? It is an awful bug that has made otherwise wonderful devices, completely unusable. The iPhone has chips that are located inside of the device. The screen interacts with differ touch points below the surface. The touch chips that are connected to the main board can begin to crack after a while. This causes them to begin to lose contact when you touch it, between the display and the board. The cause of it is just everyday normal use. After some time the touch screen will cease to function and leave the user with a huge problem on their hands.
Apple has now been slapped with a lawsuit, which is expected to gather a great deal of steam as word of it makes its way around to affected users. This could result in a huge class action lawsuit. This glitch has likely affected thousands of customers all the way around the world. This lawsuit will force Apple to pay for the repairs that will need to be made on this series. How will Apple deal with this issue? I guess only time will tell.